Service level agreement
Draft · last updated October 27, 2026Draft, not yet in forceThis document is a draft pending legal review. It is published for transparency and does not apply yet. The final text may change before launch.
This agreement will describe what we commit to about the availability of the service. The figures below are not set yet.
1. Availability target
The monthly availability target and how it is measured are to be confirmed at launch. The current state of the service is always shown on the status page.
2. What does not count
Planned maintenance announced in advance, problems caused by the customer's own systems or internet connection, and events outside our reasonable control.
3. Service credits
If we miss the target, the customer may receive credit to its wallet. The amounts and how to claim them are to be confirmed at launch.
4. Support
How to reach support and the response times are to be confirmed at launch.
5. Incidents
We report incidents that affect customers on the status page and explain what happened once they are resolved.